Privacy Policy
1. Introduction
Bhargav Publications Private Limited (“we,” “our,” or “us”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our services, including placing orders, making payments, and using our website.
2. Information We Collect
We collect and store information necessary to process your orders, manage your account, and provide customer support. This includes:
Personal Information: Name, contact details, shipping and billing addresses, email, and phone number.
Order Information: Products purchased, order history, payment details (processed securely), and invoice records.
Payment Information: If you pay by credit card, your payment will be processed in Indian Rupees (INR), and international payments will be accepted in USD, GBP, or EUR.
Communication Data: Emails, phone calls, or messages regarding inquiries, orders, or returns.
3. How We Use Your Information
We use the collected data to:
Process and fulfill your orders.
Provide invoices, statements, and order confirmations.
Respond to customer service inquiries.
Manage returns, claims, and refunds.
Improve our website, services, and customer experience.
Send important notifications about changes to our policies, pricing, or delivery terms.
4. Payment Security
All transactions are processed securely. We do not store credit card details. Payments made via credit card are charged in INR, and international transactions are converted based on the prevailing exchange rate.
5. Order & Delivery Information
Orders are processed based on our Trade Terms & Policy.
Free delivery is available for bulk orders across India.
Express courier shipping is available at an additional cost.
Small orders under ₹2,000 will incur a ₹200 handling charge.
6. Returns & Claims
Customers can return products under our Full Sale or Return Policy between 12 weeks and 12 months from the invoice date.
All returns must be pre-authorized and received in mint condition to qualify for a refund or credit.
Claims for missing, damaged, or misprinted books must be made within 14 days of receiving the invoice.
7. Data Protection & Security
We take appropriate measures to protect your personal data from unauthorized access, loss, or misuse. We do not share, sell, or distribute your personal information to third parties except as required by law or for payment processing.
8. Customer Responsibilities
To ensure accurate and timely order processing, customers should provide:
Book Title, ISBN, and Author Name when placing an order.
Account code and invoice number when requesting support or returns.
9. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our business practices or legal requirements. Customers will be notified of significant updates through email or our website.
10. Contact Information
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
📍 Bhargav Publications Private Limited
📍 Reg. Office: Piriya Khodan, Raksa, Jhansi (U.P)
📞 Mobile: 7054727700, 7897227700
📧 Email: info@bhargavpublications.in